Terms and Conditions cilli88 – Malaysia Platform Terms of Use

1 Introduction & Acceptance of Terms

Welcome to cilli88. This Terms and Conditions document ("Terms") governs the relationship between you ("User" or "Member") and cilli88 ("Company", "we", or "Platform") in connection with your use of the website and all services offered at cilli88.win.

By accessing this website, registering an account, making a deposit, or using any game or service provided by cilli88, you expressly agree to be bound by these Terms. If you do not agree with any part of these Terms, please cease using the platform immediately.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy cilli88, which forms part of the overall agreement between you and us.

2 Eligibility & Account Registration

To register and use the cilli88 platform, you must meet all of the following eligibility requirements:

• Age at least 18 years of age at the time of registration
• Acting on your own behalf and not as an agent of any third party
• Never had an account closed or suspended at cilli88 for terms violation
• Be located in a jurisdiction where online wagering activity is permitted or not explicitly prohibited
• Not currently enrolled in a voluntary self-exclusion program or subject to a gambling prohibition

Each user is only permitted to register one account only. Registering multiple accounts, even under different names or information, is prohibited and may result in the closure of all associated accounts and freezing of any funds.

Upon registration, you are required to provide accurate, complete, and up-to-date information. cilli88 reserves the right to request identity verification documents (KYC) at any time, including your ID card, bank statement, or other relevant documents to verify your identity.

3 Account Security & Password

You are fully responsible for maintaining the confidentiality of your account login information, including your username and password. cilli88 recommends the following security measures:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Do not share your login credentials with anyone, including family members
• Enable two-factor authentication (2FA) from your account settings for an additional layer of security
• Log out of your account after each session, especially when using a shared device
• Contact cilli88 support immediately if you suspect your account has been accessed without authorisation

Cilli88 will not be held liable for any loss or damage arising from your failure to keep your account credentials secure. cilli88 will never request your password via email, live chat, or any other communication channel.

4 Deposits & Payment Methods

Cilli88 accepts deposits in Malaysian Ringgit (MYR) only, via approved payment methods including DuitNow, FPX internet banking, Touch 'n Go eWallet, Boost, GrabPay, and Visa/Mastercard debit or credit cards issued by Malaysian banks.

All deposits must be made from a bank account or eWallet registered under the same name as your cilli88 account. Deposits from third-party accounts are not accepted and will be returned, subject to the processing timeframes of the relevant bank.

• The minimum deposit limit is RM 10 for most payment methods
• Maximum deposit limits vary by payment method and account tier
• Cilli88 does not impose any processing fees on deposits
• Deposit processing time depends on the chosen method, ranging from instant to 60 minutes

By making a deposit, you confirm that the funds are from a legitimate source and are not proceeds of any illegal activity. cilli88 complies with Anti-Money Laundering (AML) requirements and reserves the right to request clarification on the source of funds.

5 Withdraw Funds

Withdrawals from your cilli88 account are subject to the following conditions:

• Account KYC verification must be completed before the first withdrawal is allowed
• Withdrawals can only be made to a bank account or eWallet registered under the same name
• Daily minimum and maximum withdrawal limits vary by account tier and selected method
• Withdrawals are typically processed within 30 minutes to 2 business hours
• Cilli88 does not charge fees for standard withdrawals

Cilli88 reserves the right to suspend or withhold withdrawals while an investigation is conducted if there are signs of suspicious or non-compliant activity. Any fund holds will be communicated to the relevant user within a reasonable timeframe.

6 Bonuses, Promotions & Rewards

Cilli88 offers a variety of bonuses and promotions from time to time. Each bonus is subject to its own specific terms and conditions, which will be stated on the relevant promotions page. General conditions that apply to all bonuses are as follows:

• Rollover requirement: All bonuses must be rolled over the specified number of times before they can be withdrawn
• Validity period: Bonuses have a validity period that must be observed — expired bonuses will be automatically voided
• One bonus per promotion: Each promotion can only be claimed once per user
• Options before depositing: Deposit bonuses must be selected before a deposit is made, not after
• VIP cashback bonuses are calculated based on weekly net losses and credited every Monday

Cilli88 reserves the right to void any bonus if there is evidence it was obtained through improper means, including promotion abuse, use of multiple accounts, or betting strategies specifically designed to exploit bonus terms.

7 Game Rules & Wagering Limits

All games on cilli88 are conducted according to the rules established for each respective game. Specific rules for each game can be found on its individual game page. General rules that apply include:

• Minimum and maximum betting limits vary by game and account tier
• Independently audited random number generators (RNG) ensure fairness across all digital games
• Settled betting outcomes are final and non-appealable unless there is clear evidence of a technical failure
• Cilli88 reserves the right to void any bet in the event of a technical error, incorrect odds display, or system failure

For live sports events, the official results declared by the organizer or relevant sports body are final. Any disputes regarding sports betting outcomes will be referred to valid official records.

8 Prohibited User Conduct

Use of the cilli88 platform is prohibited for the following purposes:

• Any fraudulent activity, system manipulation, or exploitation of technical bugs
• Using automated software, bots, or third-party tools to access or play on the platform
• Money laundering or financing illegal activities through the platform
• Threats, harassment, or abusive behavior toward support staff or other players
• Representing cilli88 without official written authorisation
• Using a VPN or proxy to conceal your actual location in order to bypass geo-restrictions

Cilli88 maintains an active monitoring system to detect suspicious activity. Users found to be in violation of any of the above prohibitions are subject to immediate action, including warnings, account suspension, or permanent account closure.

9 Account Closure & Suspension

A cilli88 account may be closed or suspended in the following situations:

• At the user's request: You may request account closure at any time via live chat or support email
• Terms violation: Immediate closure for any serious breach of terms
• Inactive: Accounts inactive for more than 12 consecutive months may be suspended pending identity verification
• KYC Failure: Accounts that fail to complete the KYC process within the specified timeframe

When an account is closed at the user's request and there is no breach of terms, the available account balance (after deducting any bonuses that have not met the rollover requirements) will be returned to the original payment method within 5 business days.

10 cilli88 Limitation of Liability

To the extent permitted by law, cilli88 is not liable for:

• Any financial losses incurred as a result of betting decisions
• Losses arising from technical disruptions, platform downtime, or third-party internet connectivity issues
• Losses resulting from the use of login credentials by an unauthorised party due to the user's failure to secure their account
• Indirect, consequential, or punitive losses regardless of their cause

Cilli88's maximum liability in any claim shall not exceed the total deposits made by the relevant user in the 30 days preceding the claim.

11 Privacy & Data Protection

Cilli88 collects, processes, and stores your personal data in accordance with Privacy Policy which forms part of this agreement. By using the platform, you agree to the collection and use of your personal data as described in that Privacy Policy.

All user data is stored with 256-bit SSL encryption and is only shared with third-party service providers necessary for platform operations (such as payment gateway providers) in line with applicable compliance obligations.

You have the right to request a copy of your personal data, request correction of inaccurate data, or request deletion of data subject to record-keeping obligations that cilli88 is required to comply with. Contact our support team for any data-related requests.

12 Terms Amendments & Applicable Law

Cilli88 reserves the right to modify, update, or replace any part of these Terms at any time. Amendments take effect immediately upon being posted on this website. Users will be notified via in-account notifications of any material changes.

Continued use of the platform after any amendments constitutes acceptance of the updated terms. If you disagree with the changes made, you have the right to close your account and withdraw your balance.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall be resolved through arbitration or through a court of competent jurisdiction in Malaysia.